White Papers

Unify is committed to providing up-to-date information about technologies and services. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions about the best technologies to suit your business or organization.

3rd Party White Papers

 

Video-Enabled Unified Communications

Frost and Sullivan’s white paper discusses Redefining Video to Meet its True Promise. Video will play a critical role in enabling the high-performance workplace of the future.

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Enterprise Connect 2013: UC RFP

For a second consecutive year, OpenScape UC scored highest in the Enterprise Connect 2013 UC mock RFP session. We surpassed six top competitors, including Cisco and Avaya by consistently scoring well in all categories, with top scores for conferencing functionality and CEBP (Communications-Enabled Business Processes.) For an independent view of how we help you amplify team performance, download the paper. 

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Virtualization in the Contact Center - Best Practices for Success

In this white paper Irwin Lazar Vice President, Communications and Collaboration Research, Nemertes Research takes an in depth look at Virtualization within the contact center.

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Unify White Papers

 

Work With Me - The Business value of collaboration & How to Make it Work

New research shows that beyond a nice ROI for technology  and services, collaboration has clear correlations to  business performance.

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The New Way to Work, a work-in-progress

The NW2W is not a clearly focused beam of light guiding you in one direction. There is no straight path leading to it. Nevertheless, it’s important to know from the start where the road to achieve it ultimately heads and not lose sight of its fundamental objective: improving business performance.

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Circuit inspires new ways to behave

Nine out of ten respondents say that the capabilities at the core of Unify’s Circuit portfolio will provide a strategic advantage to the companies that incorporate them. The respondents are referring to one view, vibrant conversations, seamless connections, intelligent spaces, thought trails and intuitive use. What makes Circuit stand out from other vendors’ NW2W solutions?

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NW2W = BW2W?

The New Way to Work challenges employers as well as employees to successfully manage a wide range of new freedoms. But is it a Better Way to Work? Schedules, location, technological devices,... nothing is sure anymore. How can we handle this efficiently and in a productive manner? And how can we make sure that along the way everybody keeps a cool head?

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Thought Trails™ - Faster access to knowledge

Today, conversations happen across multiple devices and
communication channels. Having a tool that brings together these multi-modal conversations into one place can deliver an experience that becomes a big advantage for you, your customers and your employees.

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Intelligent Spaces - Boosting team focus

In today’s complex world of free-flowing and readily accessible information, how do you make sense of it all while maintaining focus on what’s really important?

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Web RTC – The Next Generation of Communications

A seismic shift is underway that has the potential to change the way communications infrastructures are developed across the public and private sector. If applied correctly, it can be the forerunner of a new approach enabling ways of working that deliver real financial benefits.

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A New Way to Work

This white paper, the first in a new series on the New Way to Work, introduces the critical topic of engagement and discusses why engagement is vital to enterprise performance

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A New Way to Work in Healthcare

Healthcare Teams that Focus on Patient Engagement

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OpenScape 4000 Portfolio Journey

You’ve seen all the changes in communications over the last decade. One solution is there every step of the way, adapting, changing, and evolving.

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Thriving on Virtual Teams

A white paper, in collaboration with Vlerick Business School, detailing key information presented at Unify’s amplifyTEAMS: experience! seminar in Brussels’ Cercle de Lorraine - 21/03/2013

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OpenScape Video and Room Systems

Video is now the fastest growing area of business communication. Unify leverages its worldwide strength and experience in serving the enterprise-wide business market with Unified Communications and Collaboration (UCC) which includes the seamless integration of video into its well received UCC portfolio.
White Paper By Patrick Kleiner and Ines Zengerle-Kremer
Global Product Management OpenScape Video

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User adoption of UC solutions key to success

Acceptance goes beyond learning new features, it involves embracing a different way of working.

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Mobile Security

Mobility is good for productivity but also represents a serious risk to information security.

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Vibrant Conversations

Discover how Vibrant Conversations will have the greatest impact on your teams.

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Seamless Transitions

Seamless Transitions – from calls to conversations.

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