Small and Medium Business Success Story | Abbey Cars

Share this:

Abbey Cars

Unify and Datasharp Deliver Next-Gen Comms Solution to Abbey Cars

Datasharp enables and delivers private cloud, multi-site Unify OpenScape Business deployment that dramatically improves team performance.

Abbey Cars, one of England’s largest minicab operators, has completely overhauled its communications infrastructure with the help of Unify’s OpenScape Business platform. In conjunction with long-term Master Partner, Datasharp, Unify has provided Abbey Cars with a powerful all-in-one solution that brings the benefits of cloud-driven Unified Communications (UC) into its business. OpenScape Business enables Abbey Cars to centralize all telephony for its five disparate branches, allowing its team to be more dynamic than ever before – thereby enhancing customer service and resilience.

The Task

Abbey Cars is one of Greater London’s most experienced and professional mini cab companies – with more than 20 years in the business.

The company offers its services to both personal and business travelers, and is a great supporter of travel-led technology that can enhance customer service delivery. As the business has grown steadily over the years, Abbey Cars has opened multiple sites - each with its own telephony infrastructure. The company, wishing to ensure continued growth, excellent service and provide staff with the benefits of mobile working, recognised that it needed communications solution to replace its rudimentary, inflexible and disparate telephony infrastructure.

The Solution

Working closely with Datasharp, Abbey Cars selected Unify’s OpenScape Business solution. OpenScape Business enables Abbey Cars to take greater control of its day-to-day operations, administration and configuration of its telephony infrastructure. The platform – which has CRM integration – gives the company full, cutting-edge, UC functionality in a single, affordable and manageable platform.

Implementation of Unify OpenScape Business was quick and easy, with Datasharp setting up the solution, across its five existing sites, in less than four months.

The Benefits

The Unify solution, hosted in Datasharp’s private cloud infrastructure, delivers voice recording, mail, and messaging service, mobility, a multi-media contact centre and presence functionality, all while ensuring control and critical information remains with Abbey Cars.

Download the full Abbey Cars Story PDF

Download


Need more information?

Contact Unify

Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.

Contact

Find a Partner

We have a strong network of partners with varying specialties and locations near you.

Locate a partner

Let us help.

Comparing options?
Need a demo?

Budget figures?

We’re glad to help.

Call: 0800 158 5236

Click to Email