Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
MicroAutomation’s CallCenter Millennium E9-1-1 Version 3.4 Successfully Tested as Interoperable with Unify’s OpenScape Voice v9 SIP-Based Platform
MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. MicroAutomation’s CallCenter Millennium E9-1-1 product has been successfully re-certified to operate with Unify’s OpenScape Voice solution by the U.S. Department of Defense (DoD) Joint Interoperability Test Command (JITC).
JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance and interoperability testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission-critical applications in the public sector.
This expanded JITC certification covers MicroAutomation’s E9-1-1 solution operating with Unify’s OpenScape Voice solution. OpenScape Voice is a highly reliable, redundant and fault-tolerant native SIP-based voice solution. This type of carrier-grade and geo-diverse IP platform is a key component of the industry’s NextGen 9-1-1 requirements.
As a result of this expanded JITC certification, Unify was awarded a contract to modernize the 9-1-1 center at Tinker Air Force Base and leverage the full potential of NextGen features and standards. NG9-1-1 systems use IP-based technology to receive data from a wider array of devices and media, and deliver more accurate caller locating capabilities than legacy 9-1-1 infrastructure.
“We are proud to be able to bring our proven and certified NG9-1-1 solution to DoD customers,” explains Suresh Gursahaney, CEO of MicroAutomation. “These customers frequently lag behind their local government counterparts in being able to take advantage of increased capabilities that solutions built to support the NENA I3 standards for NextGen9-1-1 can offer. With this updated and expanded JITC re-certification, MicroAutomation can now support virtually any DoD facility environment as they upgrade to NG9-1-1.”
“Ensuring first responders are equipped with the right technology to respond to emergency situations fluidly across different media, devices and locations is critical for U.S. military bases,” said Russell Brodsky, Director of Federal Government Sales for Unify. “OpenScape enables organizations to easily upgrade systems to NG9-1-1 and ultimately provides the collaboration and communication tools needed to help improve public safety.”
For more information about the DoD Approved Product lists, see here.
MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 25 years the company has designed and implemented contact center solutions for Fortune 500 customers and advanced 9-1-1 solutions for the DoD – domestically and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, holds its own GSA Schedule 70, and offers JITC certified solutions.
Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
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