Download the full Borussia Dortmund (BVB) Success Story PDF
OpenScape UC brings BVB to the forefront of communications
Record ticket sales and a fast growing merchandise business had stretched communications of BVB, a leading German football club, to the limit. The answer was to modernize its infrastructure and deploy Unified Communications from Unify.
- Transition to a modern, flexible and open communication infrastructure.
- Efficient integration of external locations. • Introduction of Unified Communications across the whole company for greater mobility and employee flexibility and productivity.
- Conversion from 3 to 4 digit dialing plan. The conversion would have to be a flash cutover with the 3 digit numbers remaining available up to a pre-set date.
- Optimization of access to ticketing and merchandising, especially during peak times.
- High availability and reliability of the communications solution.
- Rapid response and rectification of faults through Managed Services.
- Replacement of the existing communications solution with OpenScape Voice.
- Integration of external locations (HiPath 3000).
- Introduction of Unified Communications based on OpenScape UC Application and OpenScape Web Collaboration.
- Establishment of UC enabled operators via OpenScape Concierge.
- Use of OpenScape Contact Center for ticketing and merchandising.
- User and location administration using OpenScape Accounting Management.
- Enterasys VoIP-LAN.
- Virtualization of Voice, UC and Contact Center applications using VMware technology.
- Operational Support through Managed Services for the main servers and applications.
- Greater mobility, productivity and availability through Unified Communications.
- Productive inter-site collaboration, through integration of external locations.
- Increased flexibility in further developing the communications infrastructure.
- Efficient collaboration within the company, as well as with partners and sponsors.
- Shorter response times for ticketing and merchandising requests, especially during peak times.
- Failure-proof and future-proof communications infrastructure from the UC market leader.
- Managed Services reduces costs and guarantees high availability of the solution.
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