New! OpenScape Contact Center v9


Customer engagement today is a whole new game . Customers expect to connect with more options and more personalization. OpenScape Contact Center gives you the power to deliver.

Request a briefing on OpenScape Contact Center v9











Our Best Upgrade Deal Ever
If you have a software assurance agreement, upgrading to OpenScape Contact Center v9 is free*. If not, you’ll find simplified packaging and pricing as low as $150 per agent.

* Not including installation.

Winning on Customer Engagement

Today’s customer expects to connect their way – phone, mobile app, web, email, social media. And they expect you to deliver consistent, personalized service via any engagement channel.

With OpenScape Contact Center v9, you get intelligent multi-channel routing, a 360-degree view of all customer activity, and end-to-end reporting and analytics. Agents and supervisors will love their new tools. IT will love the improved serviceability and performance.

  • New packaging brings full functionality at nearly half the price
  • Intelligent routing, management and analysis of all channels
  • 360-degree view of customers means efficiency and personalized service
  • Seamless collaboration drives right touch resolution for customer-centric businesses
  • New agent desktop creates joy of use and powers customer satisfaction
“The upgrade process was very smooth, and the intuitive interface means reduced training needs.”
Brochure

New Agent Portal

Our new Agent Portal brings an efficient, seamless toolset for your most important service assets – your agents. Inspired by our revolutionary Circuit app, the new portal brings joy of use – and a little joy for IT too: no more manual installations

UC + CC = Customer Wow

Great call centers are not islands. Our new version integrates unified communications and contact center functionality on one device. Work how and where you need, and collaborate across the enterprise to solve customer problems. Chat, monitor, move.

Knowledge is Power

To serve customers well, you need to see their activity across all channels – voice, callback, email, web chat, Facebook, Twitter. Our new 360-degree view delivers context to ensure improved and personalized customer experience.


The Big Picture

Trace customer events from the moment of engagement, whether via phone, email, chat, IVR, back-end processes. Sort by date range, keys, filters, trends, and more. Graphical reports bring life-of-”call” analysis to life. And it’s included in the base license!

Right Place. Right Time.

Our new mobile supervisor delivers a quick summary view, plus real-time agent and queue information. So your leaders can be where they need to be without missing a beat.

Added Security

OpenScape Contact Center v9 brings added security to the broad realm of customer engagement. Improved client-server security , network communication security, and enhanced database security let you extend service channels confidently.



Upgrade your software. Upgrade your service.
Delivering the service your customers want can be efficient and affordable. OpenScape Contact Center v9 puts all the pieces together, making multi-channel customer engagement your competitive weapon.
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