Connecting Citizens to Services
Citizen demands to access government services are rising through a plethora of new channels amid budgetary pressure. Find out how you can take nine steps to develop a roadmap to citizen engagement transformation.
The Next Generation of
Safety & Security with 9-1-1
Harnessing a multitude of big data sources such as voice, video and text can provide a more accurate picture of a emergency situation, speeding up incident response times, and enhance situational awareness.
A Next Generation Local Government
Moves to virtualize applications and architectures can tackle some of the more significant problems; not least how IT leaders can maximize return on their current IT estates without having to rip and replace.
Local governments are at a crossroads. Aging populations and high unemployment are driving demand for services, while local governments are being asked to slash budgets.
Social Media in the Contact Center
You have to be where the conversation is happening. For citizen interactions, treating the new digital and social channels with the same finesse and efficiency as traditional channels is now not just ‘nice to have’ – it’s essential.
Managing Citizen Engagement
Many citizen interactions require multiple contacts to address the same issue. Queries need to be resolved at first point of contact to increase citizen satisfaction, and to avoid the cost of multiple contacts, call backs or escalations.
Mobility in the Contact Center
Government officials are increasingly on the move – working remotely and serving citizens using multiple devices. Supervisors seek to manage their remote teams. Citizen contact has become mobile and traditional contact channels are no longer enough.
Insights & Press Releases
- Digital Public Services Survey, Uncovering the issues that matter today
- Unify Enhances OpenScape Contact Center Suite
- Unify and NG9-1-1 - Keeping the Public Safe and Secure
- Baltimore County Implements Next-Generation 9-1-1 Infrastructure from Unify
- Unify Unveils OpenScape First Response for NG9-1-1 to Improve Collaboration for Public Safety
Unify Capital offers customized, flexible financing options for your communications solution. Take advantage of our financing program to acquire your software and start enhancing your productivity today.
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