Maintenance and Support

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When everything just works as it should.

Now that you have chosen the solution, we’re here with ongoing support. You want seamless operations. Go live faster, realize the full benefits sooner—and keep everything humming.

Making it work, and keeping it that way.

With support for all stages of your solution’s lifecycle—from planning and implementation to operations and optimization—our full range of services can help reduce your total cost of ownership.

Get the most from our support for seamless implementation, innovation and operations. Benefit from our tailored support engagements and project-based offerings to provide on-demand support. Manage technical risk in all phases of the application lifecycle.

Brochure | Maintenance Services: Total Care

Total Care

Our Total Care package provides remote break/fix support with selectable SLAs and flexible options that are customizable for different areas of your enterprise:

  • 24/7 call-desk service in 21 languages
  • Web portal access for ticket creation and tracking, parts, documentation and software downloads
  • Expert support and incident response
  • System restoration to latest stored back-up

Software Assurance

Never get left behind because technology is moving so quickly. It’s essential to keep your communications infrastructure current and compatible with the latest platforms. OpenScape Software Assurance is a comprehensive program that provides automatic software upgrades over the service contract. Installing regular software upgrades guarantees long-term software stability, up-to-date security features and better integration with other products and services. Software Assurance customers enjoy these key benefits:

  • Cost savings up to 30% over traditional software procurement
  • Easier budget planning with our fixed payment plan
  • Access to newest releases with the highest system stability and latest security features

Success Story | The Brussels Airport Company

Entering a managed services framework agreement with Unify has enabled Brussels Airport to future-proof its communications infrastructure and deliver a raft of new UC Services.

Success Story | DB Regio Bavaria

DB Regio Bavaria Transport Management dispatches and monitors nearly 3,500 trains daily. The OpenScape solution from Unify ensures efficient and robust handling of all control center communications.

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