See how Sauder Woodworking deployed Unify’s OpenScape VOIP solutions to enable mobility, collaboration, and much more
Sauder Woodworking Co. is North America’s leading producer of ready-to-assemble (RTA) furniture and the nation’s fifth-largest residential furniture manufacturer. An authentic American original, 90 percent of Sauder® furniture is manufactured in Archbold, Ohio. With some of the most technologically advanced equipment in the world, the facility features nearly 4 million square feet of space, employs about 2,000 workers and houses a wide variety of local and imported materials. Sauder Woodworking Co. is a privately-held, third generation, family-run business.
Sauder Woodworking had an aging PBX system that needed to be replaced. After an extensive search they settled on a partnership with Unify and Black Box, choosing OpenScape Voice for standards-based IP telephony across the enterprise, which interoperates seamlessly with their Enterasys infrastructure. This voice solution is deployed at Sauder Woodworking operating units throughout the United States. “We deployed voice over IP for all of our telephones – we are using Unify stations for roughly 2,000 subscribers – and have used OpenScape Contact Center for eight different contact centers across our operating units,” said Todd Parnell, Telecommunications and Server Mgmt. Network Engineer at Sauder. “We have a full feature contact center solution using Voice, Email, and Chat Integration”.
Sauder chose to implement a variety of Unify solutions, including Basic Voice, Standard and Unified Messaging, Call Center, IVR, Unified and Web Collaboration. Several 3rd party solutions recommended by Unify and Black Box were also incorporated, including Call Accounting/Reporting, e911, Contact Center Call Recording, and RoomToRoom video conferencing.
The Unified and Web Collaboration tools provided new, innovative opportunities for Sauder employees to interact with each other. “We are only scratching the surface on the capabilities of this solution,” said Dave Liedtke, Client Technologies and Customer Support Services Mgr. Key features include: Voice and Video Conferencing, Desktop Sharing, Chat, File Shares, White Boarding, One-Number-Service, Presence Tracking, and Mobile Support.
“While the primary project driver was the elimination of a high risk situation (outdated and de-supported voice system), Sauder gained an enterprise voice solution, which was highly scalable, carrier grade resilient, centrally managed, and gained rich features and functionality,” said Jan Arvay, VP Information Technology.