Contact Centers

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Inbound Contact Centers

Balance service, support and budgets. Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.

Learn more about Inbound Contact Centers

Outbound Contact Centers

Seamlessly manage calling records, agent workflow and campaign strategies in your contact center, so that you can build even stronger customer relationships—all while keeping costs in check.

Learn more about Outbound Contact Centers

Interactive Voice Response

Enable your customers to access and manage their own service experience—and ultimately resolve their queries—at a fraction of the usual cost.

Learn more about IVR

Workforce Optimization and Management

Our performance management solutions provide you with tools to monitor, measure and manage your contact centers.

Learn more about Workforce Optimization

On-Demand and Cloud Contact Centers

Get all of the contact center applications you need—without the cost and complexity of having to purchase, install, integrate, maintain and support it all.

Learn more about On-Demand and Cloud Contact Centers