Managed Services

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Let us do the heavy lifting.

Managing and operating a complex, multi-vendor, multi-technology global network is hard work. Keeping it reliable, available and affordable with high quality-of-service is even harder. We can help.

Not just out-sourcing. It’s smart sourcing.

Some of our biggest customer relationships don’t directly involve our technology. We deliver end-to-end support and monitoring for voice, data, applications and security from multiple vendors, underpinned by the ITIL® (IT Infrastructure Library) Common Service Catalogue —the global standard for best practices in service management. ITIL® is a registered trade mark of AXELOS Limited.

We create customized solutions with service-level agreements to suit your needs, whether you are looking for complete outsourcing or out-tasking.

Our difference is your differentiation.

Whatever your technical requirements and business needs, we can help you perform better. Our shared responsibility approach complements your IT alignment and business strategies. We provide the skills and cost controls to flexibly and efficiently deliver turnkey services, as well as individual managed services.

Our economies of scale and deep experience let us efficiently handle the time-consuming, mundane tasks that eat into your staff’s valuable time, freeing them for high-return activities. It’s a smart way to work.

Advanced Performance Management

When downtime isn’t an option, the Advanced Performance Management package provides protection to guarantee your network is always available. We give you clear visibility into what your network is doing, so you know where your risks and bottlenecks are and can predict the effect of network changes, to ensure maximum uptime.

  • Performance Monitoring checks the health of services and applications, 24/7
  • Threshold monitoring for early identification of capacity problems
  • Health Reporting on performance issues and recommended responses
  • Accurate Configuration Management data that’s critical for safely implementing change

Success Story | Solvay

Managed communication services bring Solvay 30% cost savings and greater freedoms for its workforce.

Success Story | Stadt Mannheim

The City of Mannheim, with a population of around 325,000, wants to become one of the most modern city administrations in Germany. Contributing to this plan is the simplification of communications across all channels through a solution installed and operated by Unify.

Proactive Support

Take the worry out of performing day-to-day network management with the Proactive Support package.

By constantly monitoring your network for faults, performing configuration backups and providing a proactive service manager with your interests at heart, we help you deliver the most reliable communications infrastructure possible. And, your skilled IT personnel are freed to pursue your strategic business goals with confidence. We provide:

  • Dedicated service-level manager
  • Single point of contact
  • Closed-loop fault management and monitoring and incident response
  • Backup and restore services

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