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Coleg Morgannwg reduces action times on maintenance and increases team collaboration with OpenScape Office LX
OpenScape Office LX and SIP Trunking improves call handling and streamlines the customer experience.
- Coleg Morgannwg is a multi-site college for over 9000 14-19 year old students. As it expanded, the college found it increasingly difficult to co-ordinate communications for its 450 staff, especially as they moved between sites.
- Running outdated ISDN technology from multiple vendors, Coleg Morgannwg struggled to maintain the network because of its high costs and limited functionality.
- Coleg Morgannwg planned to expand to a new site, closing another facility in the process. The college needed a reliable, low cost communications infrastructure that could be used to ensure a smooth transition.
- To address Coleg Morgannwg’s needs, Lloyds IP deployed Unify’ OpenScape Office LX with MyAttendant and Outlook integration.
- OpenScape Office LX provided a proven and reliable IP telecommunications platform, whilst the MyAttendant desktop software was ideal for allowing staff to co-ordinate communications across different physical locations using presence technology.
- SIP Trunking was also provided to enable flexible call allocation. The college is now able to manage all communications from a single number.
- Finally, to ensure a seamless service, two implementations of OpenScape Office MX were deployed at the Rhondda and Nantgarw campuses for disaster recovery.
- £55k per annum cost savings achieved through the elimination of ISDN
- Enhanced system control for resident administrators, eliminating the need for third party support
- SIP Trunk technology streamlines call handling and simplifies how parents and students contact Coleg Morgannwg
- Greatly reduced action times on maintenance and changes to the network
- Enhanced user experience and flexibility to collaborate more effectively
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