Education Success Story | Coleg Morgannwg

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Coleg Morgannwg reduces action times on maintenance and increases team collaboration with OpenScape Office LX

OpenScape Office LX and SIP Trunking improves call handling and streamlines the customer experience.

The Task

  • Coleg Morgannwg is a multi-site college for over 9000 14-19 year old students. As it expanded, the college found it increasingly difficult to co-ordinate communications for its 450 staff, especially as they moved between sites. 
  • Running outdated ISDN technology from multiple vendors, Coleg Morgannwg struggled to maintain the network because of its high costs and limited functionality. 
  • Coleg Morgannwg planned to expand to a new site, closing another facility in the process. The college needed a reliable, low cost communications infrastructure that could be used to ensure a smooth transition.

The Solution

  • To address Coleg Morgannwg’s needs, Lloyds IP deployed Unify’ OpenScape Office LX with MyAttendant and Outlook integration.
  • OpenScape Office LX provided a proven and reliable IP telecommunications platform, whilst the MyAttendant desktop software was ideal for allowing staff to co-ordinate communications across different physical locations using presence technology.
  • SIP Trunking was also provided to enable flexible call allocation. The college is now able to manage all communications from a single number.
  • Finally, to ensure a seamless service, two implementations of OpenScape Office MX were deployed at the Rhondda and Nantgarw campuses for disaster recovery.

The Benefits

  • £55k per annum cost savings achieved through the elimination of ISDN
  • Enhanced system control for resident administrators, eliminating the need for third party support
  • SIP Trunk technology streamlines call handling and simplifies how parents and students contact Coleg Morgannwg 
  • Greatly reduced action times on maintenance and changes to the network
  • Enhanced user experience and flexibility to collaborate more effectively

Download the full Coleg Morgannwg Success Story PDF

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