Education Success Story | Clark Atlanta University

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Clark Atlanta University improves organizational communications and cuts support costs by 50 percent

Clark Atlanta University opens new communications channels for students and parents with Unify and Black Box Expertise.


  • Replace a legacy PBX to deliver improved communications capabilities and enhanced call handling capacity at a reduced cost
  • Implement a unified communications solution that would transform working for staff, deliver improved call management abilities, and support a new collaboration platform for staff and students
  • Instigate a smart new approach to communications that enables the university to evolve its communications infrastructure to keep up with emerging communication demands within strict budgetary constraints
  • Deliver a communications solution that could effectively and cost-efficiently deliver all the capacity and flexibility the university needs today and into the future


  • OpenScape UC Server
  • OpenScape Voice
  • OpenScape UC Application
  • OpenScape Contact Center


  • Delivered new convenience and capabilities to students, faculty, and staff, including caller ID and more responsive call centers
  • Projected annual savings of 50 percent on service contracts
  • Projected 10 percent increase in customer satisfaction from the call center
  • Moved from limited, inflexible infrastructure to flexible, open standards from Unify

Download the full Clark Atlanta University Success Story PDF


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