Manufacturing Success Story | Coca-Cola

Share this:

Coca-Cola Brazil integrates voice, video, collaboration, mobility and contact center services with Unify

OpenScape UC Server allows Coca-Cola to cut costs, boost productivity and achieve more efficient communications between staff, distributors and business partners.

The Task

  • Migrate the telecommunications infrastructure of the Brazilian Coca-Cola subsidiary to a highly secure convergent voice and data system that be expanded and evolve to meet new operational or business requirements for over 1,000 users.
  • Transform six communication centers into a single centrally managed platform that delivers cutting-edge communications, collaboration technologies, mobility and more.
  • Modernize the Contact Center platform to support enhanced efficiency, operational flexibility and improved customer service.

The Solution

  • OpenScape UC Server and OpenScape Voice for 1,136 users.
  • OpenScape Contact Center Enterprise for 60 users plus OpenScape Contact Center Voice Portal (IVR) with 20 channels.
  • HiCorder Live Media (Recording Application) for 50 agents.
  • OpenScale Professional Services and Project Management.
  • Gateways HiPath 4000 and AudioCodes Mediant 1000.
  • 984 IP optiPoint 410 standard telephones, 2 IP OpenStage 80 telephones for the operators’ desks, 85 optiClient 130 softphones.
  • 152 analog extensions.
  • Integration with third party voice mail system (legacy).
  • Integration with third party charging system (legacy).

The Benefits

  • Integrated networked communications services and business applications has transformed working life for staff, and enabled truly mobile working.
  • Migration to a single and highly resilient communications platform has delivered annualized savings of US $ 100,000 in maintenance costs and reduced incident calls to the helpdesk by 70%.
  • Utilizing OpenScape Contact Center, Coco-Cola Brazil has introduced innovative new response and assistance services for consumers.
  • The new unified IP telephony, communication and collaboration environment can be centrally managed and is fully extensible.

Download the full Coca Cola Success Story PDF


Need more information?

Contact Unify

Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.


Find a Partner

We have a strong network of partners with varying specialties and locations near you.

Locate a partner

Let us help.

Comparing options?
Need a demo?

Budget figures?

We’re glad to help.

Call: 0800 158 5236

Click to Email