Public Sector Success Story | The City of Mannheim

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The City of Mannheim breaks new ground in communications with Unify

The City of Mannheim, with a population of around 325,000, wants to become one of the most modern city administrations in Germany. Contributing to this plan is the simplification of communications across all channels through a solution installed and operated by Unify.

The Task

  • Modernize the communications infrastructure
  • To have a managed service solution thereby avoiding any in-house administration costs
  • Economic benefits to be achieved through fixed workstation costs
  • For applications to be integrated at the desktop, including voice and email
  • Integrate mobile communication with smartphones or mobile phones
  • The delivery of a first class service to citizens
  • One point of contact for all communication topics, even for connection to the fixed and mobile network

The Solution

Unify was the successful bidder in the City of Mannheim's tender for a new communication solution. The bid covers:

  • Tailor-made, economic solution concept
  • Operation of the previous communication solution by Unify during the migration phase
  • Two geo-redundant OpenScape Voice systems in different data centers
  • Virtualized communication environment with around 3,500 ports
  • OpenScape Fusion Integration with Microsoft Outlook/Lync
  • OpenScape UC Application • OpenScape Contact Center and OpenScape Concierge
  • UC firewall and virus protection
  • Full Managed Service

The Benefits

  • High level of reliability and availability of 99.999%
  • Improved availability of local authority staff, even when on the move 
  • More efficient cross-site cooperation
  • Improved convenience for citizens with the local authority number 115 and accompanying Contact Center
  • Simpler communication across all channels (email, fax, IM and telephony)
  • Budget security thanks to calculable communication costs for each workstation
  • High degree of efficiency for the overall solution due to operation being delivered as a full managed service
  • State of the art data and voice security

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