Transforming Citizen Services
Connecting Citizens to Services
Citizen demands to access government services are rising through a plethora of new channels amid budgetary pressure. Find out how you can take nines steps to develop a roadmap to citizen engagement transformation.
A Next Generation Local Authority
Moves to virtualise applications and architectures can tackle some of the more significant problems; not least how IT leaders can maximise return on their current IT estates without having to rip and replace.
Local governments are at a crossroads. Aging populations and high unemployment are driving demand for services, while local governments are being asked to slash budgets.
Harnessing Digital by Default
You have to be where the conversation is happening. For citizen interactions, treating the new digital and social channels with the same finesse and efficiency as traditional channels is now not just ‘nice to have’ – it’s essential.
Managing Citizen Engagement
Many citizen interactions require multiple contacts to address the same issue. Queries need to be resolved at first point of contact to increase citizen satisfaction, and to avoid the cost of multiple contacts, call backs or escalations.
Mobility in Local Authorities
Local authority officials are increasingly on the move – working remotely and serving citizens using multiple devices. Supervisors seek to manage their remote teams. Citizen contact has become mobile and traditional contact channels are no longer enough.
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