Privacy and cookies

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What are Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to improve your experience and to help us improve our site by tracking aggregated use. If you don't wish to enable cookies you'll still be able to browse the site but some features may not work. Most web browsers have cookies enabled, but see the “Managing Cookies” tab for help to turn them on or off should you need to.

Please note that we don’t store any personally identifiable information in the cookies stored on your computer, but we do use information gathered from them to help improve your experience of the site. For example, they help us ensure you see your preferred language and help us present information that is more likely to be of interest to you.

We have relationships with carefully-selected suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website.

Our Cookies Policy

To make full use of the personalised features on, your computer will need to accept cookies as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, company or address details: they simply hold the 'key' that allows us to associate your computer with this information. However, if you'd prefer to restrict, block or delete cookies from our site or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

To see a list of the main cookies we use and what we use them for please see the Cookies We Use tab on the left

Third Party Cookies

When you visit you may be provided information from another website although it can appear that it is from For example, if you view a web page that contains embedded content (eg. A video displayed using Youtube) you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some business partners may set cookies during your visit to, you can see a list of the main partners and what their cookies are used for on the Third Party Cookies tab to the left

Flash Cookies

On we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies you may be unable to access certain types of content on the site, such as videos.

Share Tools

If you take the opportunity to 'share' content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. The “share” feature used is supplied by a third party called “Add This”. You can find out more about their use of cookies and how you can manage them at

Cookies We Use

Here is a list of the main cookies we use and what we use them for.

Cookie Name Purpose
.ASPXAUTH, ASP.NET_SessionId These cookies allow our website to respond to your browsing. The site may not work without them.
_utma … _utmz These cookies enable our use of Google Analytics software. This helps us analyse visitor information such as browser and device usage, visitor numbers and response to marketing activity. We use this information to help us improve the website and to make our marketing campaigns more relevant.
AUTH_SESSION_ID, JSESSIONID, STYLEINDEX These cookies allow our Partner Portal and Customer Support Portal to respond to your browsing. The site may not work without them.
panelstate_ActiveDiscussions, panelstate_categoryPanel12 These cookies are used by the software we use for our Forums (YAF). The forums may not work without the cookie.
wp-settings-3, wp-settings-time-3 These cookies are used by the software we use for our blogs (Wordpress) to manage the logged in state for contributors to the blogs. The blog may not work without the cookie.
cp#lang This cookie enables us to remember which language you last used on the website or to record your language preference
IDGMailing, PSTCookie These cookies are used to indicate where on the website a contact form was completed. This helps us direct the form to the right people within our company to respond more quickly to your enquiry.
preferredDevice This cookie helps us display the correct version of a page to match the mobile device being used for that particular visit
SEN.Internet.LinkTracker1 Some downloads on our website (Eg. white papers, case studies) are delivered to you after completing a form. This cookie tells us whether you have downloaded an item like this in the last year, so you don’t need to complete a form for every download. There is no personal data contained in this cookie.

Third Party Cookies

Here is a list of the main business partners who may set cookies during your visit to our website and what they use them for.

Partner Name What their cookies are used for
Bizo (_bizo_bzid , _bizo_cksm)
Click Equations
Media Mind
Doubleclick (Google)
These business partners use cookies to collect non-personally identifiable information to allow targeted delivery of advertising messages on other websites and improve advertising relevance and effectiveness. This information includes, but is not limited to, information such as industry, company size, functional area, seniority, location and gender.
These business partners are members of the Network Advertising Initiative (“NAI”) and comply with all NAI standards. To learn more about the use of cookies for targeting and to opt out of data collection and targeting cookies from ad networks, click here.
Find out more about
Click Equations
Doubleclick (Google)
Liveperson When you take part in a live chat session on our website, we use a third-party service to operate this function (Liveperson). Cookies may be used by Liveperson to control and manage this session.
Aprimo We use a Marketing Automation software called Aprimo to send emails and manage the response to these on our website forms. Aprimo uses cookies to determine whether you have already filled in a form and to customise which questions are asked on the form, so you don't get asked the same question twice.
Fluid Surveys On occasion we may seek information from visitors to our website through an optional survey. The software we use for these surveys may be from Fluid Surveys or other similar software. These typically use cookies to remember that you have completed a survey to ensure that you are not asked again to complete one. They do not hold any personal information.

Banner Advertising on Other Websites

This type of advertising is designed to present advertising messages to you on other websites based upon your browsing history on These adverts are presented to you by our agency when you visit other selected websites. The technology behind these adverts is based on cookies. Find out more about cookies and how we use them by clicking on the 'What are cookies' tab to the left of the page.

The data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details

You may wish to visit your online choices website to learn more about the cookies on your device set by other companies, and opt out of them if you wish.

Managing Cookies

If cookies aren't enabled on your computer it will mean that your experience on our website may be limited and some functions may not work properly. See our guide below on how you enable or disable cookies using your browser.

Guide on how to Enable / Disable Cookies using your Browser

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome
  1. Click on 'Settings' from the horizontal line at the top right hand side of address bar called ‘Customize and Control Google Chrome’ and select the ‘Settings’ Option
  2. Scroll down and click the ‘Show Advanced Settings’, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.