Small and Medium Business Success Story | WEIGL

WEIGL-Aufzüge

Raising communications to new levels with OpenScape Business

The Austrian elevator company WEIGL is characterized by two words: high-quality and innovation. For decades, this industry leader has focused on providing high customer satisfaction with state of the art products known for their quality, technical, and design standards. To bring their communications to the same high standards, WEIGL turned to two communications experts and partners: NESKOM and Unify.

The Task

WEIGL’s excellence in customer service for elevators requires good communications. With the growth of their business and their customer base, it became essential to expand their communications system with a modern unified communications solution that would bring communications to a new level.

The Solution

The OpenScape Business solution by Unify provided all the desired unified communications functionality they needed, such as presence, instant messaging, one number service, fax, voicemail, and recording, plus it could be seamlessly integrated with Microsoft Outlook.

A key advantage was that all these important functions could be accessed from their smart phones through the MyPortal mobile app, making it cost effective and convenient for WEIGL employees to remain productive and accessible.

The Benefits

With OpenScape’s presence feature, WEIGL employees can immediately see who is available to assist customers, especially important when responding to critical situations such as elevator outages or other client concerns.

With the MyPortal mobile app, calls are redirected to the appropriate person. The automatic availability announcements are especially handy for client appointments, because the client knows exactly when the employee will return and when they can be reached again.

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