Unify Unveils OpenScape First Response for NG9-1-1 to Improve Collaboration for Public Safety

OpenScape First Response empowers public safety organizations to streamline communication in emergency situations

Unify, a leading communications software and services firm, today announced it has enhanced its focus on the next-generation 9-1-1 (NG9-1-1) emergency communications market with the introduction of the industry leading OpenScape First Response, an emergency response solution that provides the ability to respond to emergency situations, irrespective of media, device or location of the citizen. OpenScape First Response also enables public safety organizations to accelerate adherence to NG9-1-1.

OpenScape First Response provides inbound and outbound multi-media response and dispatch solutions for multiple locations, with market leading security and outstanding communication performance. OpenScape First Response enables the Public Safety Answering Point (PSAP) to dispatch the correct responder to the emergency location by way of integration into mapping and location applications. It also provides the integrated framework to convert legacy 911 communications infrastructures into SIP-based platforms, enabling communication to and from PSAPs via text messaging (SMS) and video streaming, in addition to voice.

Next Generation 9-1-1 ready means the technology that serves emergency first responders must have the same capabilities and operational enhancements as the public’s multi-channeled communication habits. Responding to this imperative, Unify is offering OpenScape First Response to make it easier for PSAPs to invest in software that smoothly transitions systems to NG9-1-1.

OpenScape First Response architecture supports voice, text messages or video calls, no matter the volume of data. This is particularly important in the case of a natural disaster such as a hurricane, where the emergency communication system must scale to accommodate sudden and unexpected increases in call volumes. Emergency inquiries can be directed to specialized emergency contact center personnel in the first instance without manual intervention.

The vast majority of PSAPs today use hardware-based systems, which are restrictive in nature and are not designed for the requirements of NG9-1-1, which demands solutions that seamlessly integrate across disparate subsystems.  

“The ability to respond to emergency situations fluidly across different media, devices and locations is critical for municipalities as they strive to reduce emergency response times and improve public safety,” said Dan Papes, Executive Vice President, North America, for Unify. “OpenScape First Response provides the collaboration and communication tools public safety organizations require to effectively respond to emergency situations and enables them to smoothly transition systems to NG9-1-1.”

About Unify

Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.

About Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

#Note: All trademarks mentioned herein are property of their respective owners.

Additional Resources

Unify on Twitter
Unify on Facebook
Unify on LinkedIn
Unify on Google+
Unify on YouTube
Unify blog

Back to overview

Media contact:

Amy Martin
Head of Global Public Relations
+1 408 492 2785

Let us help.

Comparing options?
Need a demo?

Budget figures?

We’re glad to help.

Call: +1 800-310-6308

Click to Email