KIDS at Birmingham Children’s Hospital improves clinical decision time with Unify

UC station improves ‘unplanned emergency conference call’ management for Paediatric Intensive Care advice and transport

A new bespoke touchscreen telephone conferencing system installed in a specialist children’s hospital in the West Midlands, will potentially save valuable decision time in the care of critically ill patients.

Leading communications software and services company, Unify, has implemented the OpenScape Xpert system for Birmingham Children’s Hospital – the first European healthcare deployment. By making the handling of referrals and complex unplanned emergency conference calls more efficient, Birmingham Children’s Hospital can speed up the decision-making process for medical experts.     

OpenScape Xpert has been installed in the main hub of the Kids Intensive Care and Decision Support (KIDS) service based at the hospital. KIDS provides urgently needed assistance to clinicians in hospitals across the West Midlands who are treating critically ill babies, children and young people. All calls to the KIDS 24/7 referral single number hotline are immediately assessed, managed and triaged by the KIDS consultant paediatric intensivist in conjunction with other specialists.

The system which has been two years in production has been designed so that it significantly enhances logistical and clinical decision making for the KIDS team. It brings together the right doctors and nurses and other specialists at the right time to improve the speed and effectiveness of establishing the 1,600 complex unplanned emergency conference calls that occur each year. It also quickens up transport team dispatch and support which is vital to improving the delivery of timely solutions to critically ill babies, children and young across the West Midlands.

Phil Wilson, KIDS Lead Nurse at Birmingham Children’s Hospital, says: “KIDS is delighted to have had the opportunity to work with Unify to develop and implement the OpenScape Xpert platform. The additional flexibility and utility of this system allows users to be transferred between calls, to leave and rejoin, and allows the KIDS operator to create and deconstruct conferences whilst still holding individual personnel on the console. This allows expert medical staff and other key personnel to be manoeuvred into and out of whichever call they are needed, so that more than one case and complex discussions can take place simultaneously. 

“This facilitates rapid resolution of clinical and logistical intricacies to the benefit of patients and families. The touchscreen console is simple to set up, and means the call handling environment is visualised, facilitating logical and intuitive conference call management.”

The system also brings the benefits of seamless integration with existing enterprise telephony solutions, as the application sits on top of the hospital’s existing OpenScape platform. This includes a 24/7, single number freephone, ensuring that the 10-20 calls that the unit handles every hour are responded to appropriately and effectively. 

David Marshall, Head of IT at Birmingham Children’s Hospital comments: “This solution will not only benefit Birmingham Children’s Hospital but will allow the referring hospitals who ring the KIDS service to benefit from more efficient handling of emergency paediatric calls. We are incredibly well-positioned for the future, and with Unify’s next generation technologies Birmingham Children’s Hospital is really setting the standard for other children’s hospitals in the country to follow in terms of highly-responsive patient-care.”  

George Aristidou, Sales Director - Hi Touch at Unify comments: “By migrating from a mixed TDM platform to a datacentric offering for resilience and applications, Unify has provided the Birmingham Children’s Hospital with a completely new and revolutionary way to work. The OpenScape Xpert terminal balances innovative features and unparalleled flexibility against the security and reliability required of such a critical system, which is of utmost importance when people’s lives are at stake.

“It really is a transformational move in terms of integrated working, not only for Birmingham Children’s Hospital but the medical industry as a whole. The success of this project is due to the collaborative partnership between the hospital’s clinicians and all IT staff. Having a deep understanding of the hospital’s needs allowed us to develop this bespoke system. It is the first OpenScape Xpert solution that we have deployed within healthcare in Europe, and we’re delighted that the hospital is already realising the benefits.  It really does serve as a reminder of the power of technology.”


About Birmingham Children’s Hospital

Birmingham Children’s Hospital is a leading national provider of children’s health services for young patients from the West Midlands and beyond;   world class specialties and facilities including a 31 bedded paediatric intensive care unit are based at the city centre site.   The hospital serves over 240,000 patient visits every year.  The migration towards an IT and UC-focused environment marks a significant step away from the previously instated legacy analogue DX system. Although initially used by only the KIDS service, the implementation will positively impact upon the entire hospital IT department, as more advanced and interacting technology is gradually rolled out during the migration process.

About Unify

Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.

About Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

#Note: All trademarks mentioned herein are property of their respective owners.

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Media contact:

Lucy Houghton
020 7680 5500

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